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Faqs
Still have questions?

[Contact our team] — we typically respond within 2 hours.

How long does it take from product development to delivery?

Timelines depend on the project scope — existing formulas with standard packaging can move to production quickly, while custom development includes formula design, stability testing and packaging validation. What we guarantee is full visibility: a dedicated project manager tracks your order end-to-end, with clear milestones, batch traceability and transparent communication from sampling to shipment.

Can you help with packaging design and sourcing?

Yes. Packaging is an integral part of our service — from structural design and visual development to material selection, sampling and production coordination. We work with long-term packaging partners across glass, plastic, soft tubes, airless bottles, pumps, droppers and custom structures, including sustainable and reduced-material options.

Can you develop custom formulas? What is your R&D capability?

Yes — custom formulation is one of our core strengths. We operate a dual-core R&D system: a 2,000 m² applied innovation laboratory in Guangzhou and a 1,000 m² frontier research institute in Korea, equipped with 200+ professional instruments and supported by 100+ granted patents and a global network of 100+ specialists. From active ingredient research to efficacy testing (moisturizing, anti-wrinkle, brightening, soothing, SPF and more), we turn your concept into a validated, market-ready formula.

What quality certifications and standards do you hold?

Quality is built into every stage of our operation. Our systems and credentials include ISO 22716 (Cosmetics GMP), ISO 9001, ISO 14001, international GMPC requirements, and Korean MFDS manufacturing licenses. Our facilities feature a Class 10,000 sterile purification laboratory and purified formulation, filling and packaging workshops — designed and managed with reference to U.S. and European cosmetic regulations.

What is your Minimum Order Quantity (MOQ)?

MOQ varies by product category, formula and packaging type. Thanks to our flexible manufacturing system, we support both large-volume orders and smaller customized projects. Tell us your product idea and target volume, and our team will provide a tailored solution within 2 hours.

What is your production capacity? Can you handle large orders?

Absolutely. Our Guangzhou intelligent manufacturing base runs 68 automatic production lines, with daily capacity of up to 1 million cream and lotion units and 3 million sheet masks. At the same time, our semi-automatic flexible lines support smaller, customized runs — so whether you need a high-volume program or a boutique pilot batch, we scale to fit your business.

What product categories can you manufacture?

We cover the full beauty and personal care spectrum: skincare, hair & scalp care, personal care, color cosmetics, baby & children's care, sun care and fragrance. Through our Korean platform, we also support selected oral care, hygiene, sanitization and home care categories, subject to market and licensing requirements.

What services do you offer — OEM, ODM or OBM?

We provide all three. Whether you bring your own formula (OEM), want us to develop a custom product from your concept (ODM), or need a ready-to-sell brand solution (OBM), our one-stop service covers the complete journey: market insight, formula development, sampling, packaging design, manufacturing, quality control, documentation, logistics and after-sales support.

What services do you offer — OEM, ODM or OBM?

Is KMAXS a factory or a trading company?

KMAXS Group is a source manufacturer — not a middleman. Founded in 2014, we operate our own manufacturing bases in both China and Korea, with nearly 120,000 m² of production facilities, 68 standardized automatic production lines, and dual R&D laboratories. When you work with us, you work directly with the factory that develops, produces and ships your products — with full transparency at every step.

Is KMAXS a factory or a trading company?